Questions About Product

Please first check with the retailer where the product was purchased. If your product is past the store’s return policy, contact Helen of Troy with a letter explaining the problem you experienced with your product and a copy of the receipt. Helen of Troy will only replace and honor product warranties for Hot Tools® products purchased through authorized resellers. Please contact us at 1-800-487-8769 for more information.

Warranty periods vary by model number. The length of the warranty is stated on the product package. If the package is no longer available, please call our toll-free Consumer Services telephone number at 1-800-487-8769, Monday–Friday from 7:30 a.m. to 5:00 p.m. MST.

Please call our toll-free Consumer Services telephone number with the model number and date of purchase to determine the length of the warranty period. Our telephone number is 1-800-487-8769, Monday – Friday from 7:30 am to 5:00 pm MST.

Hair dryer attachments are not available for all models. Please visit our products page to view the hair dryer attachments available for purchase. Please be sure to confirm the attachment is compatible with your model before purchasing.

Step-by-step instructions can be obtained via email or regular mail.  Please call our toll-free Consumer Services telephone number at 1-800-487-8769,  Monday – Friday from 7:30 am to 5:00 pm MST.

Please complete the product registration form to register your product.

Be prepared to provide:

• Product name or model number
• Place and date of purchase
• Date code (the four-digit number located on one of the metal prongs of the product’s plug)

Hot Tools cords are 6 ft., 8 ft., or 9 ft. long. Exact cord length is displayed on the product’s features and benefits and the packaging of your product.

We recommend unplugging the product and wiping the exterior with a damp cloth.

You will find this information on the outside of the packaging.  If the packaging is no longer available, please call our toll-free Consumer Services telephone number with the model number. Our telephone number is 1-800-487-8769, Monday – Friday from 7:30 am to 5:00 pm MST.

Model numbers are available on the product box or handle where the origin of production is listed.

Most Hot Tools products are UL listed. This information is placed on the product’s box, as well as on the product itself.