Order Status

Where is my tracking information on my order?

Tracking information is sent to the email associated with your account. Please check your junk or spam folders. If you have not received your tracking information, please reach out to Consumer Services at 1-800-487-8769, and they can assist you.

Do you accept returns?

Hot Tools accepts returns and exchanges for products purchased within 30 days from hottools.com. Please contact Consumer Services for assistance with a return or exchange of a Hot Tools product at 1-800-487-8769. Consumer Services will provide you instructions and additional information to help you: Helen of Troy L.P., Consumer Service Department, 1 Helen of Troy Plaza, El Paso, Texas 79912 USA.

What is the warranty on my appliance?

Warranty varies by model number.  Please call our toll-free Consumer Services telephone number on 1-800-487-8769 Monday – Friday from 7:30 am to 5:00 pm MST.

How do I know if my product is under warranty?

Please call our toll-free Consumer Services telephone number with the model number and date of purchase to determine if the product is still under warranty. Our telephone number is 1-800-487-8769, Monday – Friday from 7:30 am to 5:00 pm MST.

How do I register my product?

Please complete the product registration form to register your product.


Be prepared to provide:

  • Product name or model number
  • Place and date of purchase
  • Date code (the four-digit number located on one of the metal prongs of the product’s plug)
Where can I find the model number on my product?

Model numbers are available on the product box or handle where the origin of production is listed.

Didn't find the answer to your question?
Contact Us

Phone: 1-800-487-8769

Fax: 1-915-225-8017

Monday - Friday

7:30am - 5pm (MST)

Except major US Holidays.

One Helen of Troy Plaza,

El Paso, TX 79912