We’ve answered our most-asked questions. Whether you want to know more about our products or a recent order, we’re here to help. Check out our frequently asked questions below.
Please first check with the retailer where the product was purchased. If your product is past the store’s return policy, contact Helen of Troy with a letter explaining the problem you experienced with your product and a copy of the receipt. Helen of Troy will only replace and honor product warranties for Hot Tools® products purchased through authorized resellers. Please contact us at 1-800-487-8769 for more information.
Warranty periods vary by model number. The length of the warranty is stated on the product package. If the package is no longer available, please call our toll-free Consumer Services telephone number at 1-800-487-8769, Monday–Friday from 7:30 a.m. to 5:00 p.m. MST.
Hair dryer attachments are not available for all models. Please visit our products page to view the hair dryer attachments available for purchase. Please be sure to confirm the attachment is compatible with your model before purchasing.
Step-by-step instructions can be obtained via email or regular mail. Please call our toll-free Consumer Services telephone number at 1-800-487-8769, Monday – Friday from 7:30 am to 5:00 pm MST.
Hot Tools cords are 6 ft., 8 ft., or 9 ft. long. Exact cord length is displayed on the product’s features and benefits and the packaging of your product.