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HOT TOOLS FREQUENTLY ASKED QUESTIONS

My appliance stopped working?

If your appliance is passed the store policy, please return your appliance to Helen of Troy with a letter of explanation and a copy of the receipt. Helen of Troy will only replace and honor product warranties for Hot Tools® products purchased through authorized resellers.  Please contact us at 1-800-487-8769 if you would like to confirm our authorized resellers and ensure that you receive the full product warranty.

Do you accept returns?

Helen of Troy will only replace and honor product warranties for Hot Tools® products purchased through authorized resellers.  Please contact us at 1-800-487-8769 if you would like to confirm our authorized resellers and ensure that you receive the full product warranty

What is the warranty on my appliance?

Depending on your model number.  Our Limited Warranty offers a one year to three-year warranty.   Please call our toll-free Consumer Services telephone number at 1-800-487-8769.  Monday – Friday from 7:30am to 5:00pm MST.

How do I order replacement bristles for the 1141?

You can order by mail or by telephone.  Please call our toll-free Consumer Services telephone number at 1-800-487-8769.  Monday – Friday from 7:30am to 5:00pm MST.

How do I know if my product is under warranty?

Please call our toll-free Consumer Services telephone number with the model number to determine how long is the warranty for and the date of purchase. Our telephone number is 1-800-487-8769, Monday – Friday from 7:30am to 5:00pm MST.

How do I register my product?

Please visit our website at www.hottools.com and click on Product Registration.

How do I clean the lint filter?

We recommend to unplug the appliance and wipe the exterior with a damp cloth.

How do I know if my product is dual voltage?

You will find this information on the outside of the packaging.  If packaging is no longer available, please call our toll-free Consumer Services telephone number with the model number Our telephone number is 1-800-487-8769, Monday – Friday from 7:30am to 5:00pm MST.

Where do I buy your products?

ou can buy our products at Beauty Supply Stores, Sally’s, ULTA and online at www.sally’s.com, www.ulta.com or at www.amazon.com.

How long is the cord on my appliance?

Our cords are 8 ft. long or 9 ft. long.  We would need the model number of your appliance. 

Where can I find the model number on my product?

This information can be found on the handle of the appliance, or on the back of the product.  For hair straighteners it will be between the handles.

Is my appliance UL listed?

This information will be on the outside of the packaging.
*Depends on the model number.

What is ceramic?

Emits gentle, far-infrared heat.  The cuticle is not over-heated which helps protect hair integrity and minimize damage.

What is Ion?

Dries hair faster.  Negative ions reduce the size of water droplets and add moisture into hair.  Prevents frizz, adds volume and make hair soft and shiny.

What is tourmaline?

Retains natural moisture for superior shine.

What is titanium?

Even heat distribution and is corrosion-resistant.

Wholesale information?

Thank you for your interest.  Please provide us with your address and we can provide you with a wholesale contact in your area.