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Hot Tools | Privacy Policy



This website (www.hottools.com) is operated by Helen of Troy, L.P., a company within the Helen of Troy group of companies (referred to as “Helen of Troy” or “we” or “our”). This policy regulates the processing of personal data relating to you and grants you various rights in respect of your personal data (referred to as “your information”). We value the trust you place in Helen of Troy and want to ensure that you understand what information we gather about you, how we use it and the safeguards we have in place in order to protect it.

If you have any questions or would like further information on this topic, please feel free to contact us using the details provided below. We may review and change this policy from time to time. If we do so, we will place an updated version of the policy on this website page. Please visit this page periodically to review the privacy policy.


We will maintain practices and procedures designed to ensure the security, integrity and confidentiality of your information. We restrict and limit access to your information only to those of our employees or our trusted service providers who need it to carry out their business functions and we educate our employees about safeguarding customer information and preventing its unauthorized access, disclosure or use. This being said, the Internet is an open system and we cannot guarantee that unauthorized third parties will never be able to defeat these measures or use your information for improper purposes.



You do not have to give us any of your information in order to use most of our website.

However, if you wish to receive our newsletter, you will need to provide us with your email address.

If you wish to purchase a product from the website, we will collect the following information from you (notwithstanding whether you do so as a “distributor” or a “stylist”):

  • Your name;
  • Your telephone number;
  • Your email address; and
  • Your home address.

You may also choose to provide the following information when you create an account on the website:

  • Preference information (such as, your interests, your product preferences and your product purchase history); and
  • Demographic information (such as, the number of individuals resident in your household, your age and your gender).

In addition, we may automatically collect information about the website that you came from or are going to. We also collect information on which pages of our website you visit, IP addresses, the type of browser you use and the times you access our website. However, this information is aggregated and is not used to identify you.



The information we collect allows us to:

  • provide the products and services you have ordered;
  • administer our website and provide customer services;
  • meet legal, regulatory and compliance requirements;
  • monitor and analyze the use of any account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime;
  • gather management information to form statistical and trend analysis;
  • communicate with you;
  • send you marketing communications by email (for example, newsletters containing information about other Helen of Troy products or services we think may be of interest to you);
  • request feedback from you and send you surveys to enable us to develop, customize and improve Helen of Troy products and services;
  • investigate any complaints about the website; and
  • personalize your experience of the website.



This Website Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of the site. Google uses cookies to collect and process data about your use of the site. For more information regarding how Google uses data when you use our site, please visit www.google.com/policies/privacy/partners/. If you wish to opt-out of Google Analytics, you can use browser plugins provided by Google at https://tools.google.com/dlpage/gaoptout/, you can also disable Google Analytics tracking by disabling cookies. In addition, this website uses Mouseflow, a third-party analytics tool, to track page content and click/touch, movement, scroll, and keystroke activity. You can opt-out at https://mouseflow.com/opt-out/.

Please note we do not keep your payment card details on file. We use a third party provider to process payments and only this entity sees your payment card details.

In certain circumstances, we may share your information with trusted service providers that need access to your information to provide operational or other support services. To ensure the confidentiality and security of your information, service providers must agree to safeguard your information in strict compliance with our policy.

We also may provide information to regulatory authorities and law enforcement officials in accordance with applicable law or when we otherwise believe in good faith that the law requires it. In the event of a sale of all or part of one of our businesses, we may share customer information related to that business as part of the transaction.



If you subscribe to our newsletter or other marketing materials on our website we will periodically send you emails about Helen of Troy products and services that may be of interest to you.

If you make a purchase on the website, we may email you our newsletter and to tell you about our other Helen of Troy products and services from time to time.

We do not sell or otherwise pass your information to third parties for marketing purposes. If you no longer wish to receive such marketing communications from Helen of Troy, you may withdraw your consent by:

  • changing your marketing preferences in your account settings; or
  • unsubscribing by following the link provided in each email marketing communication you receive; or
  • emailing us at the email address provided below.



We use cookies on the website to collect information about your online preferences. Cookies are small pieces of information sent by a web server to a web browser which allows the server to uniquely identify the browser on each page.

The cookies that are configured by us do not contain any personal data, such as your name or your credit/ debit card details. This data is collected automatically and utilized in aggregate to help us look for trends so that we can improve our website and your Hot Tools experience. The cookies also allow us to recognize you when you return to our site and to provide you with a customized experience that we feel will be of value to you.

In particular, we use the following cookies on the website:

  • Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided.

  • Performance Cookies

These cookies collect anonymous information on how people use our Website. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.

  • Functionality Cookies

These cookies remember choices you make such as the country you visit our website from, language and search parameters such as size, color or product line. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites. Most web browsers allow you to exercise control over cookie files on your computer by erasing them, blocking them, or notifying you when such a file is stored. Please take a look at your particular browser for instructions on this function. If you do elect to disable the Hot Tools cookie, please note that you may not be able to take full advantage of a personalized experience at hottools.com. To find out more about cookies please visit:  www.allaboutcookies.org.



You may review, correct, update or change your personal information at any time via your account settings on the website.



If you have any questions about this policy or your information, please contact us using the following details:



Phone:1-800-487-8769 Fax:(915) 225-8017

Business Hours: Monday – Friday

8:00 A.M. to 5:00 P.M. (MST)

One Helen of Troy Plaza, El Paso, TX 79912

For requests about your personal data click here