HOT TOOLS FREQUENTLY ASKED QUESTIONS

Where is my order confirmation?

Order confirmations are sent to the email associated with your account. Please check your junk or spam for your order confirmation. If you have not received your order confirmation, please reach out to Customer Service at 1-800-487-8769 and they can assist you.

Where is my tracking information?

Tracking information is sent to the email associated with your account. Please check your junk or spam for your tracking information. If you have not received your tracking information, please reach out to Customer Service at 1-800-487-8769 and they can assist you.

Tracking information is also available in your customer portal under order history.

My order has not been processed due to a credit hold. What can I do?

We apologize for the inconvenience. When an order is put on a credit hold, we recommend calling Customer Service at 1-800-487-8769. Please provide them with your account number and order number.

I need a copy of my invoice. Where can I find it?

All order information and invoices can be found in your account under order history.

The product I’m looking for isn’t available.

We’re sorry for the inconvenience. Sometimes our product is in high demand. You can sign up for back-in-stock notifications on the product page or contact Customer Service at 1-800-487-8769 for more information.

Do you offer free shipping?

Yes, we offer free shipping on all orders over $1,500.