HOT TOOLS FREQUENTLY ASKED QUESTIONS

  • Questions about product
  • Product purchased on hottools.com

FAQS - QUESTIONS ABOUT PRODUCT

I PURCHASED MY HOT TOOLS APPLIANCE THROUGH A CERTIFIED RETAILER, AND IT STOPPED WORKING. WHAT CAN I DO?

If your appliance is past the store’s return policy, please return your appliance to Helen of Troy with a letter of explanation and a copy of the receipt. Helen of Troy will only replace and honor product warranties for Hot Tools® products purchased through authorized resellers.  Please contact us at 1-800-487-8769 if you would like to confirm our authorized resellers and ensure that you receive the full product warranty.

FAQS (PRODUCT INFORMATION)

WHERE DO I BUY YOUR PRODUCTS?

If you are a licensed stylist or certified distributor you can create an account to purchase Hot Tools items.

You can also buy our products at beauty supply stores, Sally’s, ULTA and online at www.sally’s.com, www.ulta.com or at www.amazon.com.

WHAT IS THE WARRANTY ON MY APPLIANCE?

Warranty periods vary by model number.  The length of the warranty period is stated on the product package. If the package is no longer available, please call our toll-free Consumer Services telephone number at 1-800-487-8769, Monday – Friday from 7:30 am to 5:00 pm MST.

HOW DO I KNOW IF MY PRODUCT IS UNDER WARRANTY?

Please call our toll-free Consumer Services telephone number with the model number and date of purchase to determine the length of the warranty period. Our telephone number is 1-800-487-8769, Monday – Friday from 7:30 am to 5:00 pm MST.

HOW DO I ORDER AN ATTACHMENT FOR MY HAIR DRYER?

Hair dryer attachments are not available for all models. If you have an account with hottools.com, some dryer attachments are available here for purchase. Please confirm the attachment is compatible with your model before purchasing.

HOW DO I REPLACE THE SPRING ON MY CURLING IRON?

Step-by-step instructions can be obtained via email or regular mail.  Please call our toll-free Consumer Services telephone number at 1-800-487-8769,  Monday – Friday from 7:30 am to 5:00 pm MST.

HOW DO I REGISTER MY PRODUCT?

Please visit our website at www.hottools.com/product-registration and submit the form online.

HOW DO I CLEAN THE LINT FILTER?

We recommend unplugging the appliance and wiping the exterior with a damp cloth.

HOW DO I KNOW IF MY PRODUCT IS DUAL VOLTAGE?

You will find this information on the outside of the packaging.  If the packaging is no longer available, please call our toll-free Consumer Services telephone number with the model number Our telephone number is 1-800-487-8769, Monday – Friday from 7:30 am to 5:00 pm MST.

HOW LONG IS THE CORD ON MY APPLIANCE?

Hot Tools cords are either 8 ft. or 9 ft. long.  Exact cord length is displayed on the product’s feature and benefits and the packaging of your appliance.

WHERE CAN I FIND THE MODEL NUMBER ON MY PRODUCT?

Model numbers are available on the product box or handle where the origin of production is listed.

IS MY APPLIANCE UL LISTED?

Most Hot Tools products are UL listed. This information is placed on the product’s box.

Questions about product

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FAQS - QUESTIONS ABOUT PRODUCT

I PURCHASED MY HOT TOOLS APPLIANCE THROUGH A CERTIFIED RETAILER, AND IT STOPPED WORKING. WHAT CAN I DO?

If your appliance is past the store’s return policy, please return your appliance to Helen of Troy with a letter of explanation and a copy of the receipt. Helen of Troy will only replace and honor product warranties for Hot Tools® products purchased through authorized resellers.  Please contact us at 1-800-487-8769 if you would like to confirm our authorized resellers and ensure that you receive the full product warranty.

FAQS (PRODUCT INFORMATION)

WHERE DO I BUY YOUR PRODUCTS?

If you are a licensed stylist or certified distributor you can create an account to purchase Hot Tools items.

You can also buy our products at beauty supply stores, Sally’s, ULTA and online at www.sally’s.com, www.ulta.com or at www.amazon.com.

WHAT IS THE WARRANTY ON MY APPLIANCE?

Warranty periods vary by model number.  The length of the warranty period is stated on the product package. If the package is no longer available, please call our toll-free Consumer Services telephone number at 1-800-487-8769, Monday – Friday from 7:30 am to 5:00 pm MST.

HOW DO I KNOW IF MY PRODUCT IS UNDER WARRANTY?

Please call our toll-free Consumer Services telephone number with the model number and date of purchase to determine the length of the warranty period. Our telephone number is 1-800-487-8769, Monday – Friday from 7:30 am to 5:00 pm MST.

HOW DO I ORDER AN ATTACHMENT FOR MY HAIR DRYER?

Hair dryer attachments are not available for all models. If you have an account with hottools.com, some dryer attachments are available here for purchase. Please confirm the attachment is compatible with your model before purchasing.

HOW DO I REPLACE THE SPRING ON MY CURLING IRON?

Step-by-step instructions can be obtained via email or regular mail.  Please call our toll-free Consumer Services telephone number at 1-800-487-8769,  Monday – Friday from 7:30 am to 5:00 pm MST.

HOW DO I REGISTER MY PRODUCT?

Please visit our website at www.hottools.com/product-registration and submit the form online.

HOW DO I CLEAN THE LINT FILTER?

We recommend unplugging the appliance and wiping the exterior with a damp cloth.

HOW DO I KNOW IF MY PRODUCT IS DUAL VOLTAGE?

You will find this information on the outside of the packaging.  If the packaging is no longer available, please call our toll-free Consumer Services telephone number with the model number Our telephone number is 1-800-487-8769, Monday – Friday from 7:30 am to 5:00 pm MST.

HOW LONG IS THE CORD ON MY APPLIANCE?

Hot Tools cords are either 8 ft. or 9 ft. long.  Exact cord length is displayed on the product’s feature and benefits and the packaging of your appliance.

WHERE CAN I FIND THE MODEL NUMBER ON MY PRODUCT?

Model numbers are available on the product box or handle where the origin of production is listed.

IS MY APPLIANCE UL LISTED?

Most Hot Tools products are UL listed. This information is placed on the product’s box.

FAQS - PRODUCT PURCHASED ON HOTTOOLS.COM

I’M A LICENSED STYLIST WHO BOUGHT AN APPLIANCE FROM HOTTOOLS.COM. MY APPLIANCE STOPPED WORKING. WHAT CAN I DO?

If you are a licensed stylist who purchased your appliance on hottools.com, Helen of Troy will replace items still under warranty.

WHERE IS MY TRACKING INFORMATION ON MY ORDER?

Tracking information is sent to the email associated with your account. Please check your junk or spam. If you have not received your tracking information, please reach out to Customer Service at 1-800-487-8769, and they can assist you.

DO YOU ACCEPT RETURNS?

Hot Tools accepts returns and exchanges for products purchased within 30 days from hottools.com. Please contact Consumer Services for assistance with a return or exchange of a Hot Tools product at 1-800-487-8769. Consumer Services will provide you instructions and additional information to help you: Helen of Troy L.P., Consumer Service Department, 1 Helen of Troy Plaza, El Paso, Texas 79912 USA.

WHAT IS THE WARRANTY ON MY APPLIANCE?

Warranty varies by model number.  Please call our toll-free Consumer Services telephone number on 1-800-487-8769 Monday – Friday from 7:30 am to 5:00 pm MST.

HOW DO I KNOW IF MY PRODUCT IS UNDER WARRANTY?

Please call our toll-free Consumer Services telephone number with the model number and date of purchase to determine if the product is still under warranty. Our telephone number is 1-800-487-8769, Monday – Friday from 7:30 am to 5:00 pm MST.

HOW DO I ORDER AN ATTACHMENT FOR MY HAIR DRYER?

Hair dryer attachments are not available for all models. If you have an account with hottools.com, some dryer attachments are available here for purchase. Please confirm the attachment is compatible with your model before purchasing.

HOW DO I REGISTER MY PRODUCT?

Please visit our website at www.hottools.com/product-registration and submit the form online.

WHERE CAN I FIND THE MODEL NUMBER ON MY PRODUCT?

Model numbers are available on the product box or handle where the origin of production is listed.

Product purchased on hottools.com

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FAQS - PRODUCT PURCHASED ON HOTTOOLS.COM

I’M A LICENSED STYLIST WHO BOUGHT AN APPLIANCE FROM HOTTOOLS.COM. MY APPLIANCE STOPPED WORKING. WHAT CAN I DO?

If you are a licensed stylist who purchased your appliance on hottools.com, Helen of Troy will replace items still under warranty.

WHERE IS MY TRACKING INFORMATION ON MY ORDER?

Tracking information is sent to the email associated with your account. Please check your junk or spam. If you have not received your tracking information, please reach out to Customer Service at 1-800-487-8769, and they can assist you.

DO YOU ACCEPT RETURNS?

Hot Tools accepts returns and exchanges for products purchased within 30 days from hottools.com. Please contact Consumer Services for assistance with a return or exchange of a Hot Tools product at 1-800-487-8769. Consumer Services will provide you instructions and additional information to help you: Helen of Troy L.P., Consumer Service Department, 1 Helen of Troy Plaza, El Paso, Texas 79912 USA.

WHAT IS THE WARRANTY ON MY APPLIANCE?

Warranty varies by model number.  Please call our toll-free Consumer Services telephone number on 1-800-487-8769 Monday – Friday from 7:30 am to 5:00 pm MST.

HOW DO I KNOW IF MY PRODUCT IS UNDER WARRANTY?

Please call our toll-free Consumer Services telephone number with the model number and date of purchase to determine if the product is still under warranty. Our telephone number is 1-800-487-8769, Monday – Friday from 7:30 am to 5:00 pm MST.

HOW DO I ORDER AN ATTACHMENT FOR MY HAIR DRYER?

Hair dryer attachments are not available for all models. If you have an account with hottools.com, some dryer attachments are available here for purchase. Please confirm the attachment is compatible with your model before purchasing.

HOW DO I REGISTER MY PRODUCT?

Please visit our website at www.hottools.com/product-registration and submit the form online.

WHERE CAN I FIND THE MODEL NUMBER ON MY PRODUCT?

Model numbers are available on the product box or handle where the origin of production is listed.